There are many different options when it comes to virtual call tracking. Iovox, VoiceOps, Retreaver, and Exotel are a few of the most popular options. In this article, I’ll go over what each of these options has to offer, as well as some other advantages and disadvantages. For this article, I’ll be looking at VoiceOps and Retreaver. You can choose whichever one suits your needs the best.
Iovox
If you are looking for a virtual call tracking service, iovox is an excellent choice. The company’s flexible platform and dedicated customer support team are here to help you. Iovox offers several value-added services including inbound call tracking and web and mobile apps. It also offers an REST API that allows developers to access various modules, including SMS, email, and live chat. iovox dialer software lets you make and receive outbound calls using an Iovox phone number. Iovox WebConnect adds a call button to any website. It also has site attribution features in analytics.
Iovox Insights uses artificial intelligence and natural language processing to automatically identify callers and determine their locations. Hundreds of countries are covered with iovox, and each has its own unique local phone number. This software is made by Seattle-based Marchex, which has about 250 employees and 30 technology patents. Its sales team is led by a CEO who has more than 15 years of experience in market expansion, sales training, and client retention.
VoiceOps
If you’re looking for a virtual call tracking solution, you’ve probably come across VoiceOps. This fully featured call tracking software is tailored for enterprises and agencies. Whether you’re interested in voice recognition, conversion tracking, or keyword tracking, VoiceOps has you covered. Its features help you optimize your ads and track conversions, as well as monitor the quality of calls. Listed below are a few of its features.
One of the benefits of this platform is its ability to record calls. The technology allows you to record conversations, greet callers, and whisper important information. It can even transcribe voicemail recordings and route calls. This tool helps you to determine which parts of the call have the highest potential for conversions. With so many features, it’s no wonder VoiceOps has become a leading virtual call tracking solution for many organizations.
Exotel
For businesses that are looking to track calls, Exotel’s cloud-based contact solution is the perfect solution. Its advanced features include phone number masking, patented lead management, and multi-level IVR. Exotel also offers features like dual channel recording, scalable capacity, and key automations. It helps you create and manage your campaigns, while its comprehensive reporting capabilities help you track and trace calls. Read on to discover more about the platform.
The platform also includes an easy-to-use drag-and-drop call flow builder. It can accommodate multiple levels and offers automated call feedback, typically after the customer has engaged with the business. It also includes a feature that automatically triggers an IVR, prompting customers to click relevant digits to be connected to a live agent. You can then customize your calls and tailor your calls to your customers’ needs.
Retreaver
Retreaver’s API handles number replacement functionality and attribute tagging, so you can monitor all interactions on a web page. You can track button clicks, specific page views, and form fills, and even attach a hardcoded attribute to each one. This helps you make informed routing decisions and improve your conversion rates by only reaching prospects. Moreover, you can use this technology to improve customer service over the phone.
Retreaver’s powerful inbound call tracking lets you identify lead sources based on their behavior. Then, it automatically routes callers to the right agent or department. It also lets you match leads to agents, based on stats, and offers. By analyzing caller behavior, you can determine where your most effective campaigns are. You can also personalize your marketing campaigns based on the results of your inbound call tracking.
Salesmate
In addition to tracking calls, Salesmate records calls into your CRM. You can take notes during the call, which will appear in your contact timeline. This allows you to stay in touch with your customers. A built-in phone system helps you take notes while on the call and saves them for future reference. Salesmate CRM offers advanced reporting, lead generation, and call insights. You can even use it to set up your own personal telephone number.
With Salesmate, you can easily manage your calls and keep track of your performance. The program records every conversation, which you can use to evaluate your team’s performance and optimize the customer experience. You can also forward calls to your preferred device. This way, you can work from anywhere and still stay connected to your calls. It also allows you to save call logs and link them to existing records in CRM. This way, you’ll always be aware of who’s calling and when.